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Ask Tigris

Your AI Spectroscopy Expert for the Netherlands & Belgium

Ask Tigris

Hello! I am Tigris, the Kaplan Scientific Virtual Assistant. I can help you with questions about our molecular spectroscopy products. How can I assist you today?

Suggested Questions:

Tigris AI Assistant

Tigris is trained on the extensive technical libraries of Bruker Optics and our premium partners including PIKE Technologies, Specac, S.T. Japan, Art Photonics, VibSpec, and Wiley KnowItAll. Get instant troubleshooting, application advice, and product specifications.

Why use Tigris AI Support?

Immediate Troubleshooting

Stop waiting for email replies. Tigris helps identify error messages in OPUS software and suggests hardware checks for your spectrometer instantly.

Application Guidance

From polymers to proteins, ask how to measure your specific sample. Tigris suggests the best sampling technique (ATR, Transmission, Raman) for your needs.

Product Expertise

Compare instruments like the ALPHA II vs INVENIO, explore our FT-NIR range, or find the perfect accessory from PIKE or Specac.

Frequently Asked Questions

Can Tigris help with OPUS Software errors?
Yes! Tigris is trained on the OPUS Reference Manuals. Simply paste the error code or message (e.g., "Interferometer not active") and Tigris will provide the recommended solution steps.
Is this support available in Dutch?
While Tigris is optimized for English technical support to ensure accuracy with scientific terms, we proudly serve the Benelux region. For complex inquiries, please use the Contact Form to reach our local Dutch-speaking specialists directly.
What technologies & suppliers do you support?
We support Bruker Optics vibrational spectroscopy and key accessories:
  • FT-IR: ALPHA II, INVENIO, MOBILE-IR II
  • IR Microscopes: LUMOS II, LUMOS II ILIM, HYPERION II
  • FT-NIR: TANGO, MPA III
  • Raman: BRAVO, RAM II, SENTERRA II, RAMANtouch, RAMANwalk
  • Accessories & Libraries: PIKE Technologies, Specac, Art Photonics, S.T. Japan, Wiley KnowItAll, VibSpec
What is the difference between ATR crystal types?
Diamond is the most robust and universal choice (hard, chemically resistant, refractive index ~2.4). Germanium (Ge) has a higher refractive index (~4.0), making it ideal for highly absorbing samples (like carbon black rubber) to limit penetration depth. ZnSe is a cost-effective alternative but is softer and pH sensitive.
When should I use Single Reflection vs. Multi-Bounce ATR?
Single Reflection (like the Platinum ATR) is best for routine identification of pure samples or strong absorbers. Multi-Bounce (like the HATR) increases the pathlength, making it essential for analyzing minor components, trace contaminants, or samples with weak absorption bands.
IR Microscopy: Single Point, Mapping, or FPA Imaging?

Single Point: Measuring one specific spot manually.

Mapping: Automating single-point measurements grid-by-grid using a standard detector. Slow but effective for simple needs/larger areas.

FPA Imaging (LUMOS II / HYPERION): Uses a Focal Plane Array detector to capture thousands of spectra simultaneously (like a camera sensor). This creates high-resolution chemical images in seconds rather than hours.

QCL Imaging (LUMOS II ILIM / HYPERION II ILIM): Uses Quantum Cascade Lasers for ultra-fast, discrete frequency imaging, perfect for large-area screening where specific chemical markers are known.

Kaplan Scientific is the authorized sales agency for Bruker Optics and distributor for premier suppliers in the Netherlands and Belgium.